Last updated: [DATE]
This policy applies to all orders placed at menwant.shop. If you have questions about your shipment, contact us at support@menwant.shop.
Processing time
Orders are processed and forwarded to our supplier warehouses within 1-3 business days of purchase. Business days are Monday through Friday, excluding public holidays. You will receive a confirmation email once your order has been placed.
Shipping rates
- Free standard shipping on all US orders over $60 (contiguous 48 states, Alaska, and Hawaii included).
- A flat shipping fee applies to US orders under $60. The exact rate is shown at checkout before payment.
- International shipping is available to select destinations. Rates are calculated at checkout based on destination and order weight.
Delivery timeframes
WANT / Men products ship directly from supplier warehouses. Because of this, delivery takes longer than a traditional retail fulfillment model.
- United States: 7-14 business days from the date of shipment.
- International: 14-30 business days from the date of shipment.
These are estimates, not guarantees. Carrier delays, customs processing, and peak-season volume can extend delivery windows. If your order has not arrived within the stated timeframe, reach out to us at support@menwant.shop and we will follow up with the warehouse on your behalf.
Order tracking
Once your order ships from the warehouse, you will receive a tracking number by email. Use that number directly with the assigned carrier to monitor your delivery status. Please allow up to 48 hours after receiving your tracking email for the carrier's system to reflect movement.
Customs and import duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the buyer's responsibility and are not included in the order total or shipping fee collected at checkout. WANT / Men has no control over customs processing times or associated charges.
Incorrect shipping address
Please review your shipping address carefully before completing checkout. If you notice an error, contact us at support@menwant.shop as soon as possible with your order number. Once an order has been dispatched from the warehouse, we cannot guarantee an address correction.
Lost or missing orders
If your tracking information shows a delivered status but you have not received your package, contact your local carrier first. If the issue is not resolved, email support@menwant.shop with your order number and we will open an investigation. We are not responsible for packages marked as delivered to the address provided at checkout.
Contact us
For any shipping-related questions, reach us at support@menwant.shop. Please include your order number in all correspondence so we can assist you as quickly as possible.