Last updated: [DATE]
Overview
We want you to be satisfied with every order from WANT / Men. If something is not right, this policy explains what we accept for return, how to start the process, and when to expect your refund.
Return window
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days will not be accepted.
Eligible items
To qualify for a return, an item must be unworn, unused, and in its original packaging with all tags and components intact. Items that show signs of wear, washing, or damage caused after delivery are not eligible.
The following items are not eligible for return under any circumstances:
- Final-sale items (marked as such at the time of purchase)
- Consumable products that have been opened
- Personalized or custom-made items
How to initiate a return
Email us at support@menwant.shop with your order number and a brief description of the reason for your return. We will respond within 2 business days with instructions on where to send your item.
Do not ship a return without first receiving confirmation from our team. Unrequested returns cannot be processed.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the wrong item. In those cases, we will provide a prepaid return label at no cost to you.
We recommend using a trackable shipping method. WANT / Men is not responsible for return packages that are lost in transit.
Refund timeline
Once we receive and inspect your return, we will process your refund within 5 to 10 business days. Refunds are issued to the original payment method. Your bank or card provider may take additional time to post the credit to your account.
We will notify you by email when your refund has been issued.
Gift returns
If you received an item as a gift and it meets our return criteria, you may return it for store credit. The gift-giver will not be notified. Email us at support@menwant.shop with your name and the order details provided on your packing slip.
Exchanges
We do not process direct exchanges. If you need a different size or item, return the original for a refund and place a new order.
Contact us
Questions about a return or refund? Reach us at support@menwant.shop. Please include your order number so we can assist you quickly.